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From the very first day I opened the Pinwheel Shop doors, your trust was important to me. I am well aware of public health concerns due to the COVID-19 outbreak in Estonia and worldwide. The health and safety of my customers, team members, my family, and the community of Kalamaja, Tallinn, Estonia, in which we operate, is my top priority.

To keep yourself and others healthy amid growing concerns around the Coronavirus (COVID-19), I am taking steps to be extra vigilant. Today, I am sharing with you the actions being taken:

- The Pinwheel Shop walk-in shop will be closed starting March 16th until the situation changes.

- I am aware that you have many other priorities at the moment, but I want to let you know that we are always available for you at www.pinwheelshop.com to serve you during these difficult times. Our customer service is available in four languages, English, Latvian, Estonian, and Russian. Our average response time is three minutes.

- Lowered purchase amounts for free shipping to many countries around the world. Free shipping in Estonia on purchases of 40 euros or more. Free shipping in Latvia from 70 euros. For Finland, the USA, and Russia receive free shipping from 100 euros.

- Contactless delivery via parcel stations is in available in Estonia, Latvia, Lithuania, and through out Europe.

- In the store we have instituted special cleaning practices to ensure your safety.

- In the shop, we insist on regular hand washing (which we did before the outbreak), minimal physical contact with people around us, and no face touching.

This situation is ever-evolving and we will continue to communicate with you. The Pinwheel shop is a small family business. It is not easy to write this message knowing other toy shops will stay open. For me, no matter how hard things get, we must do what’s right, even if it means we will lose big part of our income.

Please be especially mindful of small family businesses in your area. This Saturday, as I shopped for groceries, I put as many items in my cart as I could from family establishments. Now is the time to support small businesses. There are already stories of small business struggling and some have already closed their doors and let people go.

You are the most amazing customers in the world. I cannot stress this enough!

We are in this together. We will come out of this crisis stronger!

Stay safe, healthy, positive and mindful,

Kristina Namavire


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